Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. These investments are made over a period of time and spread across the technology spectrum; spanning from legacy platforms to client-server system to more contemporary multi-tier browser based systems.

U-TO has helped clients globally manage their existing applications, both developed (by us or other developers) and packaged, cutting across industry verticals. U-TO has provided all levels of support and enhancement, to its clients globally, from handling initial service desk queries and correcting application errors, through to preventive maintenance, for both packaged and custom application systems. We get into well-defined service level agreements, which ensure that your mission critical applications get the 24*7 attention that they require to function effectively.
Some of the tasks performed as part of the support function are:
  Customer support   Technical support
  Voice-based phone support   Technical help desk and problem resolution
  E-mail response   Installation and product support
  Web chat   Remote Facility and Network Management
Why we can do it?
     Our success is due to several factors
We have a unique partnership model that helps us identify and respond to your needs more effectively than other outsourcing companies.
Our experience, coupled with easily accessible top management, provides us with faster decision-making capability, so you won't have to wait for a decision to be made for long. We make ourselves available during your working hours to expedite the decision-making.
A well-educated low-cost offshore labor force
The network support group at U-TO provides round-the-clock security, infrastructure and ensures lowest downtime in the communications link.
24/7 continuous service provided by 4 teams in turn.
Our technicians are smart and patient. They are able to get familiar with your applications very soon to provide services in the shortest time.
     End-to-end Problem Resolution
Take ownership of all support calls submitted to U-TO's support team
Provide consistent high quality solutions to support calls, document the solution, and identify root cause.
Wherever possible, implement a solid plan and take proactive measures so that the problem won't occur.
Follow up and keep an open communication channel with the user who placed the support call from the time to answering the call to its final resolution.
Challenges
     Some of the key challenges posed and overcome as a part of the relationship are as follows:
On-site knowledge transfer and knowledge absorption by the offshore team.
Co-ordination with the Business, Client and U-TO offshore and Onsite teams.
Supporting multiple platforms and architectures
Supporting Multi-currency and Multi-language applications.
Collating the scattered requirements and providing solutions.